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Older couple with a Persil Service box Tinpixels/iStock

Private assistance packages: how to support older family members and friends with Persil Service!

Not only countless businesses are putting together assistance packages – in these exceptional times you can also support elderly family members and friends and acquaintances who are in need and isolated as a result of the coronavirus – with our laundry service!

Challenges in times of social distancing and self-isolation

The main problem is that elderly people in particular are vulnerable to the coronavirus. Consequently, social distancing is especially important for them. However, this means that they have to cope with the challenges of everyday life alone, which can be difficult, depending on their physical condition. One of these challenges includes doing the laundry.

What can you do?

  1. If you are not already one of our customers, you can create an account on our website persil-service.de and request a box. When registering, do not forget to provide the alternative delivery address. If you are already a customer, you can create an alternative delivery address under "personal data" in the customer portal and request a box to be sent directly to the person you would like to help.
  2. This person can now fill the box with their laundry and seal it carefully.
  3. As the return label is already affixed to the box, it only has to be dispatched. The option also exists to have the box collected by our logistics partner DHL.

    Important: While an order is in our cleaning service, we can currently only process the delivery address selected in the customer center. To ensure the correct delivery of your orders, we kindly ask you to make sure that orders with different delivery addresses are not sent at the same time.
  4. Within a few workdays, the freshly washed and ironed laundry will be returned to them. The bill for our services will be charged to your customer account (the account of the person providing the help).

Persil Service order processZhenyakot/iStock

Our laundry service is available throughout Germany and is not restricted to certain opening times. This allows you to help others from anywhere with no physical contact whatsoever!

Tip:

Besides clothes, we wash all kinds of other laundry. Particularly during this coronavirus outbreak, we also recommend placing your bed linen in our expert hands!

About our logistics partner

All of our parcels are generally handled by DHL. Despite the pandemic, deliveries are currently not subject to any restrictions. In order to minimise the risk of infection, however, no signatures are taken from the recipient when the parcels are delivered. Instead, the drivers will use their own signature to record when the parcel has been successfully delivered.

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